Return Policy

RETURNS & EXCHANGES


If by misadventure you should not be fully satisfied with our products, and should they not be of a nature to deteriorate or expire rapidly, you have the right to cancel your order by giving written notice to us (by e-mail, fax or post) at the address given below at any time from placing your order within 14 days from reception of the goods. In such case we will make a full refund to the value of the goods within 30 days from the date of cancellation. The cost of returning the goods to us will be born by you. On such cancellation, Bach Flower Gardens Ltd shall accept such goods only if they are returned to Bach Flower Gardens Ltd in the same condition as the original delivered goods. We decline all responsibility in the case of goods of a nature to deteriorate or expire rapidly. Please complete the form supplied with your order. Be sure to fill in all the details and enclose it with your package. If you don't have your invoice, please write the order number on a separate sheet of paper and enclose it with the package so that we can trace your order history.
Please address your returns to: Bach Flower Gardens Ltd (Returns), 25 Floral Street, London WC2E 9DS, United Kingdom. *This does not affect your statutory rights. **Shipping charges are non-refundable.